Mr Foods
  • Bakery & Cake
  • Catering
  • Chef
  • Cooking Tips
  • Food
  • Recipes
  • Restaurant
Subscribe
No Result
View All Result
  • Bakery & Cake
  • Catering
  • Chef
  • Cooking Tips
  • Food
  • Recipes
  • Restaurant
Subscribe
No Result
View All Result
Mr Foods
No Result
View All Result
Home Restaurant

How to Manage Negative Reviews at Your Restaurant

Marston Lane by Marston Lane
February 18, 2021
in Restaurant
0
How to Manage Negative Reviews at Your Restaurant
Share on FacebookShare on Twitter

In the restaurant industry, online reputation is just as important as food. If your operation receives overwhelmingly positive reviews, it means more customers and increased profits. On the other hand, negative reviews of your establishment will likely have the opposite results. Online reviews are that strong. Consumers put a great deal of weight on reviews, especially in the restaurant industry.

With this in mind, the infographic below, How to Deal with Bad Online Reviews of Your Restaurant, highlights the influential power of reviews and how to minimize the damage of bad reviews. The infographic also discusses a few positive aspects of having your restaurant reviewed.

Firstly, if you receive a bad review the most important damage control technique a restaurant can employ is replying. Responding the right way can turn a negative review into a positive and responding the wrong way will turn that negative into a vastly bigger negative review. The infographic should be helpful as a response technique guide. Remember that potential customers will also evaluate your response just as they would with the negative review itself. This is why it’s a good idea to professionally reply to negative reviews. Give yourself a chance to reflect on the underlying problem and the complaint the customer had. Then respond just as diplomatically as you would to a customer experiencing a problem right at your operation.

To correctly respond to negative reviews, you must monitor review sites for your restaurant daily so you can discover them. Assigning a person to spot-check reviews on an inconsistent basis usually isn’t good enough or fast enough.

Remember: Customer issues never get better with age. A badly delayed response is sure to ignite the issue further. This might leave reviewers with the impression you either don’t care about reviews or don’t operate as efficiently when it comes to acting on problems. On the other hand, a quick and professional response can win customers back and convince potential customers that see your restaurant as a responsive and committed business. For more insight into managing negative reviews for your restaurant, please continue reading below.

Infographic created by TouchBistro, a restaurant POS hardware provider

Marston Lane

Marston Lane

Related Posts

Slip And Fall Prevention In Restaurants

by Marston Lane
March 25, 2022
0

Restaurant owners and managers are confronted with a slew of employment difficulties that demand their attention. Businesses in the service industry are rushing for replacement workers...

HOW TO CUSTOMIZE DISPOSABLE COFFE CUPS FOR YOUR CAFE

HOW TO CUSTOMIZE DISPOSABLE COFFE CUPS FOR YOUR CAFE

by Marston Lane
September 29, 2021
0

Just like you have invested in branding your Cafe or coffee shop's interior, your disposable coffee cups should also speak for your brand. One great way...

Tips on How to Run a Successful Restaurant Business

Tips on How to Run a Successful Restaurant Business

by Marston Lane
September 25, 2021
0

It might seem easy to run a restaurant, but it’s not. It comes with a lot of hard work. You might also do a few things...

Opening Your Dream Restaurant? Costs To Consider

by Marston Lane
July 27, 2021
0

The dream of many people is to create their own restaurant. There are a lot of costs associated with opening a restaurant, whether it's a corner...

The Ultimate Guide for Best Coffee in Atlanta

The Ultimate Guide for Best Coffee in Atlanta

by Marston Lane
July 19, 2021
0

From Kids to elders everybody loves coffee. In fact, it is difficult to imagine our day without this beverage. Stress is one of the main reasons...

Next Post
What Is The Reason Behind The Popularity Of Angry Crab Shack?

What Is The Reason Behind The Popularity Of Angry Crab Shack?

What social media is right for Your restaurant

What social media is right for Your restaurant

Ultimate Guide To Procedure Of Cooking Roasted Duck With An Exotic Taste And Flavor

Ultimate Guide To Procedure Of Cooking Roasted Duck With An Exotic Taste And Flavor

  • Trending
  • Comments
  • Latest
Structure Ideas and Tips for Bakery Logos

Structure Ideas and Tips for Bakery Logos

August 13, 2020
Assorted variety of Bakery Products – Something For Everyone

Assorted variety of Bakery Products – Something For Everyone

August 12, 2020
Build Muscle With Duck Meat – Know The Nutritional Values Of It

Build Muscle With Duck Meat – Know The Nutritional Values Of It

October 28, 2020
Keen Cooking Tips You Can Use Starting Today

Keen Cooking Tips You Can Use Starting Today

August 12, 2020

How Your Shopping Choices Affect the Environment

0
Cake Decorating – Frosting Tips For Beginners

Cake Decorating – Frosting Tips For Beginners

0
Structure Ideas and Tips for Bakery Logos

Structure Ideas and Tips for Bakery Logos

0
Treats Or Cakes – What You Love More and Why?

Treats Or Cakes – What You Love More and Why?

0

How Your Shopping Choices Affect the Environment

April 29, 2022
Is It Worth Buying a Waffle Maker?

Is It Worth Buying a Waffle Maker?

March 31, 2022

Slip And Fall Prevention In Restaurants

March 25, 2022
Natural Food Colors: Your Complete Guide

Natural Food Colors: Your Complete Guide

March 10, 2022

Browse by Categories

  • Bakery & Cake (5)
  • Catering (5)
  • Chef (5)
  • Cooking Tips (6)
  • Food (37)
  • Recipes (7)
  • Restaurant (14)

Popular Post

  • Structure Ideas and Tips for Bakery Logos

    Structure Ideas and Tips for Bakery Logos

    0 shares
    Share 0 Tweet 0
  • Assorted variety of Bakery Products – Something For Everyone

    0 shares
    Share 0 Tweet 0
  • Build Muscle With Duck Meat – Know The Nutritional Values Of It

    0 shares
    Share 0 Tweet 0
  • Keen Cooking Tips You Can Use Starting Today

    0 shares
    Share 0 Tweet 0
  • Diabetics and Food Choices

    0 shares
    Share 0 Tweet 0
  • Reach Us

© 2020 Mr Foods- All Rights Reserved.

No Result
View All Result
  • Home 1
  • Reach Us

© 2020 Mr Foods- All Rights Reserved.