Mr Foods
  • Bakery & Cake
  • Catering
  • Chef
  • Cooking Tips
  • Food
  • Recipes
  • Restaurant
Subscribe
No Result
View All Result
  • Bakery & Cake
  • Catering
  • Chef
  • Cooking Tips
  • Food
  • Recipes
  • Restaurant
Subscribe
No Result
View All Result
Mr Foods
No Result
View All Result
Home Restaurant

How to Manage Negative Reviews at Your Restaurant

Marston Lane by Marston Lane
February 18, 2021
in Restaurant
0
How to Manage Negative Reviews at Your Restaurant
Share on FacebookShare on Twitter

In the restaurant industry, online reputation is just as important as food. If your operation receives overwhelmingly positive reviews, it means more customers and increased profits. On the other hand, negative reviews of your establishment will likely have the opposite results. Online reviews are that strong. Consumers put a great deal of weight on reviews, especially in the restaurant industry.

With this in mind, the infographic below, How to Deal with Bad Online Reviews of Your Restaurant, highlights the influential power of reviews and how to minimize the damage of bad reviews. The infographic also discusses a few positive aspects of having your restaurant reviewed.

Firstly, if you receive a bad review the most important damage control technique a restaurant can employ is replying. Responding the right way can turn a negative review into a positive and responding the wrong way will turn that negative into a vastly bigger negative review. The infographic should be helpful as a response technique guide. Remember that potential customers will also evaluate your response just as they would with the negative review itself. This is why it’s a good idea to professionally reply to negative reviews. Give yourself a chance to reflect on the underlying problem and the complaint the customer had. Then respond just as diplomatically as you would to a customer experiencing a problem right at your operation.

To correctly respond to negative reviews, you must monitor review sites for your restaurant daily so you can discover them. Assigning a person to spot-check reviews on an inconsistent basis usually isn’t good enough or fast enough.

Remember: Customer issues never get better with age. A badly delayed response is sure to ignite the issue further. This might leave reviewers with the impression you either don’t care about reviews or don’t operate as efficiently when it comes to acting on problems. On the other hand, a quick and professional response can win customers back and convince potential customers that see your restaurant as a responsive and committed business. For more insight into managing negative reviews for your restaurant, please continue reading below.

Infographic created by TouchBistro, a restaurant POS hardware provider

Marston Lane

Marston Lane

Related Posts

How to reduce restaurants labor costs and ensure they stay in check

by Marston Lane
January 17, 2023
0

The hospitality sector's human resource structure is its foundation, and labor costs make up the bulk of costs in the restaurant industry. Average restaurant labor expenditures...

Slip And Fall Prevention In Restaurants

by Marston Lane
March 25, 2022
0

Restaurant owners and managers are confronted with a slew of employment difficulties that demand their attention. Businesses in the service industry are rushing for replacement workers...

HOW TO CUSTOMIZE DISPOSABLE COFFE CUPS FOR YOUR CAFE

HOW TO CUSTOMIZE DISPOSABLE COFFE CUPS FOR YOUR CAFE

by Marston Lane
September 29, 2021
0

Just like you have invested in branding your Cafe or coffee shop's interior, your disposable coffee cups should also speak for your brand. One great way...

Tips on How to Run a Successful Restaurant Business

Tips on How to Run a Successful Restaurant Business

by Marston Lane
September 25, 2021
0

It might seem easy to run a restaurant, but it’s not. It comes with a lot of hard work. You might also do a few things...

Opening Your Dream Restaurant? Costs To Consider

by Marston Lane
July 27, 2021
0

The dream of many people is to create their own restaurant. There are a lot of costs associated with opening a restaurant, whether it's a corner...

Next Post
What Is The Reason Behind The Popularity Of Angry Crab Shack?

What Is The Reason Behind The Popularity Of Angry Crab Shack?

What social media is right for Your restaurant

What social media is right for Your restaurant

Ultimate Guide To Procedure Of Cooking Roasted Duck With An Exotic Taste And Flavor

Ultimate Guide To Procedure Of Cooking Roasted Duck With An Exotic Taste And Flavor

  • Trending
  • Comments
  • Latest
Structure Ideas and Tips for Bakery Logos

Structure Ideas and Tips for Bakery Logos

August 13, 2020
What is Florentine Steak and what is the best way to cook it?

What is Florentine Steak and what is the best way to cook it?

August 28, 2021
Assorted variety of Bakery Products – Something For Everyone

Assorted variety of Bakery Products – Something For Everyone

August 12, 2020
Build Muscle With Duck Meat – Know The Nutritional Values Of It

Build Muscle With Duck Meat – Know The Nutritional Values Of It

October 28, 2020
Rice Cereal for Toddlers- The Myths and The Facts

Rice Cereal for Toddlers- The Myths and The Facts

0
Structure Ideas and Tips for Bakery Logos

Structure Ideas and Tips for Bakery Logos

0
Treats Or Cakes – What You Love More and Why?

Treats Or Cakes – What You Love More and Why?

0
Lunch Catering Services

Lunch Catering Services

0
Rice Cereal for Toddlers- The Myths and The Facts

Rice Cereal for Toddlers- The Myths and The Facts

February 3, 2023
HERE ARE FIVE THINGS TO KNOW ABOUT RYE FLOOR BEFORE USING IT TO BAKE

HERE ARE FIVE THINGS TO KNOW ABOUT RYE FLOOR BEFORE USING IT TO BAKE

January 28, 2023
Better Than Sweet – Baby Shower Cakes

Better Than Sweet – Baby Shower Cakes

February 3, 2023
Indulge in Healthy Sugar Substitutes

Indulge in Healthy Sugar Substitutes

December 8, 2022

Browse by Categories

  • Bakery & Cake (5)
  • Catering (6)
  • Chef (7)
  • Cooking Tips (6)
  • Food (49)
  • Recipes (7)
  • Restaurant (15)

Popular Post

  • Structure Ideas and Tips for Bakery Logos

    Structure Ideas and Tips for Bakery Logos

    0 shares
    Share 0 Tweet 0
  • What is Florentine Steak and what is the best way to cook it?

    0 shares
    Share 0 Tweet 0
  • Assorted variety of Bakery Products – Something For Everyone

    0 shares
    Share 0 Tweet 0
  • Build Muscle With Duck Meat – Know The Nutritional Values Of It

    0 shares
    Share 0 Tweet 0
  • Finding The Right Catering Service For Your Event

    0 shares
    Share 0 Tweet 0
  • Reach Us

© 2020 Mr Foods- All Rights Reserved.

No Result
View All Result
  • Home 1
  • Reach Us

© 2020 Mr Foods- All Rights Reserved.